Terms and Conditions

Effective Date: 23-09-2026
Last Updated: 23-09-2026

1. Business Details

Legal name: SNS Suntrix PRIVATE LIMITED
Principal place of business: Ground Floor 1st Cross, 309, Teachers Colony, Gowramma Layout, Chandapura, Bengaluru, Bengaluru Urban, Karnataka, 560099
Phone: +91 72049 90339
Website: https://www.snssuntrix.com/

SNS Suntrix provides solar-energy products and related services, including rooftop solar systems, on-grid systems, hybrid systems, battery-based systems, solar water pumps, solar street lights, solar water heaters, EV-charging infrastructure, installation, maintenance, technical support, financing assistance, and subsidy-process assistance.

2. Website Information

The information on this website is provided for general information and marketing purposes. It may include information about:

• Solar products and systems.

• Installation and maintenance services.

• Solar savings and energy-generation expectations.

• Government schemes and subsidies.

• Financing and EMI options.

• Product specifications, warranties, and service features.

• Estimated prices, timelines, and project requirements.

Website information may change without notice. A website description, advertisement, estimate, or enquiry response does not by itself create a binding contract or guarantee that a particular product, price, subsidy, financing facility, generation level, saving, installation date, or technical result will be available.

The final scope, price, specification, timeline, warranty, payment schedule, and responsibilities will be governed by the written quotation, work order, purchase order, installation agreement, invoice, warranty terms, or other document issued or accepted for the relevant project.

3. Quotations and Prices

Any price displayed on the website, in an advertisement, or during an initial discussion may be indicative unless expressly stated otherwise in a written quotation.

The final price may depend on factors including:

• System capacity.

• Panel, inverter, battery, and equipment selection.

• Roof condition and structure.

• Site accessibility.

• Cable length and civil or electrical work.

• Electricity-load requirements.

• Net-metering and utility requirements.

• Taxes, duties, transport, permits, and government charges.

• Changes in manufacturer pricing or product availability.

• Additional work requested by the customer.

Unless expressly stated in writing, quotations may not include government fees, electricity-board charges, civil works, structural reinforcement, additional cabling, battery replacement, internet connectivity, or other third-party charges.

A quotation may be subject to a validity period, product availability, site verification, technical feasibility, and applicable taxes.

4. Enquiries and Site Assessments

Submitting a website form or contacting us does not guarantee acceptance of a project.

Before confirming a project, we may need to:

• Review electricity bills and sanctioned load.

• Inspect the roof, property, electrical system, and access conditions.

• Assess shading, orientation, roof strength, and available area.

• Confirm technical feasibility and system capacity.

• Review utility, safety, local-authority, and regulatory requirements.

• Confirm the availability of products, installers, permits, and financing.

You agree to provide accurate and complete information and to provide safe and reasonable access for surveys, installation, inspection, testing, repairs, and maintenance.

5. Installation and Customer Responsibilities

The customer is responsible for:

• Providing accurate project and property information.

• Obtaining permissions or approvals that are legally the customer’s responsibility.

• Providing access to the premises, roof, electrical room, meter, and installation area.

• Ensuring that the person placing the order has authority to do so.

• Disclosing structural, electrical, waterproofing, asbestos, tenancy, ownership, or access issues.

• Providing a safe work environment.

• Completing customer-side civil, structural, electrical, internet, or other work specified in the quotation.

• Making payments according to the agreed schedule.

• Using and maintaining the system according to the supplied instructions.

• Not modifying, relocating, tampering with, or allowing unauthorised persons to work on the system.

Installation timelines are estimates unless a written agreement expressly states a guaranteed completion date. Delays may occur due to weather, site access, material availability, utility approvals, government processes, force majeure events, or circumstances outside our reasonable control.

6. Electricity Generation and Savings

Solar generation, electricity savings, export credits, payback periods, and energy performance depend on several factors, including:

• Sunlight and weather conditions.

• Shading, dust, temperature, and panel orientation.

• Roof angle and available area.

• Equipment configuration and system capacity.

• Electricity consumption patterns.

• Grid availability and voltage conditions.

• Battery usage and maintenance.

• Utility rules, tariffs, net-metering, and billing policies.

• System downtime, repairs, and natural degradation.

Any generation, saving, payback, bill-reduction, or return-on-investment figure is an estimate unless expressly guaranteed in a written contract. We do not guarantee that your electricity bill will become zero or that a system will produce a particular amount of energy.

7. Government Subsidies and Utility Approvals

Government subsidy schemes, eligibility rules, subsidy amounts, application requirements, approved products, vendor requirements, processing times, and payment procedures may change.

We may assist customers with documentation, portal submissions, technical processes, net-metering, or coordination with relevant authorities where such assistance is included in the agreed scope.

However:

• Subsidy approval is controlled by the relevant government authority.

• Net-metering approval is controlled by the relevant electricity distribution company or authority.

• The customer must satisfy all applicable eligibility requirements.

• The customer must provide accurate documents and information.

• The subsidy may be delayed, reduced, rejected, or unavailable.

• We cannot guarantee subsidy approval, a specific subsidy amount, a particular disbursement date, or a particular electricity-bill outcome.

• The customer remains responsible for complying with applicable government, utility, tax, and regulatory requirements.

Any subsidy or scheme information on this website should be independently verified with the applicable government portal, electricity distribution company, or authority before making a financial decision.

8. Financing and EMI

Where we provide information or assistance relating to loans, EMI, banks, NBFCs, or other financing:

• The financing facility is provided and approved by the relevant lender.

• Loan approval is subject to the lender’s eligibility checks, credit assessment, documentation, interest rates, fees, and terms.

• We do not guarantee loan approval, interest rates, EMI amounts, disbursement, or repayment terms.

• The customer must review and accept the lender’s agreement before proceeding.

• The customer is responsible for repayment of any loan or financing facility accepted from a lender.

• Information about financing on the website may be indicative and subject to change.

9. Product Information and Warranties

Product specifications, appearance, capacity, brands, model numbers, features, availability, and warranty periods may vary depending on the quotation, manufacturer, project design, and applicable product terms.

Manufacturer warranties are subject to the relevant manufacturer’s warranty conditions, exclusions, registration requirements, installation requirements, maintenance requirements, and claim procedures.

Our workmanship, installation, service, and maintenance obligations, if any, will be governed by the written quotation, work order, invoice, service agreement, or warranty document applicable to your project.

Unless expressly agreed in writing, warranties may not cover:

• Improper use, misuse, neglect, or unauthorised modification.

• Damage caused by third parties, animals, pests, vandalism, theft, accidents, or external events.

• Lightning, fire, flood, storm, earthquake, or other natural events.

• Grid instability, voltage fluctuation, power surges, or utility interruption.

• Damage caused by unauthorised repairs or changes.

• Normal wear, ageing, dirt, corrosion, or reduction in performance over time.

• Structural, civil, waterproofing, or pre-existing electrical problems outside our scope.

• Failure to perform required maintenance or follow operating instructions.

• Internet, monitoring, mobile-app, or communication-network failures.

The applicable written warranty terms should always be reviewed before purchase.

10. Payments, Cancellation, and Refunds

Payment amounts, milestones, taxes, cancellation rights, refund rules, delivery terms, and other commercial conditions will be stated in the applicable quotation, invoice, purchase order, work order, or service agreement.

Unless otherwise agreed in writing:

• Orders may require an advance payment.

• Work or procurement may begin after receipt of the required payment and documents.

• Delays in payment may delay procurement, installation, or service.

• Additional work or variations may require additional payment.

• Third-party charges already incurred on the customer’s behalf may be non-refundable.

• Products procured specifically for a customer may be subject to manufacturer and supplier return restrictions.

• Refunds, if applicable, will be processed according to the applicable written agreement and after adjustment of permitted costs, taxes, charges, and completed work.

Do not rely on this general section instead of the project-specific cancellation or refund terms provided with your quotation or order.

11. Use of the Website

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or unauthorised purposes.

• Submit false, misleading, incomplete, or unauthorised information.

• Attempt to gain unauthorised access to the website, server, database, forms, or systems.

• Introduce malware, viruses, malicious code, or harmful material.

• Scrape, copy, reproduce, modify, distribute, or exploit website content without permission.

• Interfere with website security, availability, or operation.

• Impersonate another person or organisation.

• Use our name, branding, content, or materials in a way that suggests unauthorised affiliation.

We may suspend or restrict access to the website where we reasonably believe these Terms have been breached or where necessary for security, maintenance, or legal reasons.

12. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, logos, images, designs, layout, videos, downloads, and other materials—are owned by or licensed to SNS Suntrix PRIVATE LIMITED.

You may view the website and use its content for personal or legitimate business enquiry purposes. You may not reproduce, republish, sell, distribute, modify, create derivative works from, or commercially exploit website content without our prior written permission.

Tata, Tata Power, Tata Power Solar, BESCOM, MNRE, PM Surya Ghar, and other third-party names, logos, marks, and programmes belong to their respective owners. Any reference to a third party does not by itself imply ownership, sponsorship, or a separate legal relationship beyond the relationship expressly stated.

13. User Submissions and Communications

If you submit an enquiry, review, testimonial, image, feedback, or other material to us, you confirm that:

• The information is accurate to the best of your knowledge.

• You have the right to submit it.

• It does not violate another person’s privacy, intellectual-property rights, or other legal rights.

• It does not contain unlawful, defamatory, abusive, or harmful material.

You grant us permission to use submitted feedback or testimonials for business, service-improvement, and marketing purposes, subject to applicable law and any separate consent or agreement required.

We may contact you by phone, SMS, email, WhatsApp, or another communication method you provide regarding your enquiry, quotation, installation, service, or relevant promotional communication, subject to applicable law and your communication preferences.

14. Third-Party Links and Services

The website may link to third-party websites, manufacturers, financing partners, electricity utilities, government portals, payment providers, social-media platforms, or other services.

We do not control and are not responsible for the availability, accuracy, security, content, products, services, terms, privacy practices, or actions of third parties. Your use of third-party services is governed by the relevant third party’s terms and policies.

15. Disclaimer

To the fullest extent permitted by applicable law, the website and its general information are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be available, uninterrupted, secure, or error-free.

• Website content will always be current, complete, or accurate.

• A product or service will be suitable for every property or customer.

• A system will generate a particular quantity of electricity.

• A customer will achieve a particular saving, return, payback period, or electricity bill.

• A subsidy, financing facility, net-metering approval, or government benefit will be approved.

• A project will be completed within an estimated timeline where delays are caused by external factors.

• Third-party products, portals, services, or information will operate without interruption or error.

Product and service rights may also be governed by separate written agreements, warranties, and applicable consumer-protection laws. Nothing in these Terms is intended to exclude a right or remedy that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, SNS Suntrix PRIVATE LIMITED will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, revenue, business, anticipated savings, data, goodwill, or use arising from or related to:

• Use of or inability to use the website.

• Reliance on general website information.

• Delays or failure by a government authority, utility, bank, NBFC, manufacturer, portal, contractor, or other third party.

• Rejection, delay, reduction, or non-payment of a subsidy.

• Grid outages, voltage fluctuations, weather events, or force majeure events.

• Customer-provided information, site conditions, unauthorised modifications, or misuse.

• Loss or damage outside the agreed scope of the relevant written project agreement.

Where liability cannot be excluded, our liability will be limited to the extent permitted by applicable law and, where legally enforceable, to the amount paid by the customer for the specific product or service giving rise to the claim. This limitation does not apply to liability that cannot legally be limited or excluded.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless SNS Suntrix PRIVATE LIMITED, its officers, employees, representatives, contractors, and service partners from claims, losses, liabilities, costs, and expenses arising from:

• Your breach of these Terms.

• Your misuse of the website or services.

• Information or documents supplied by you that are false, inaccurate, or unauthorised.

• Your violation of another person’s rights.

• Unauthorised modifications, repairs, or use of an installed system.

• Your violation of applicable law or third-party terms.

18. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Severe weather, flood, fire, earthquake, or other natural events.

• War, terrorism, civil unrest, epidemic, or pandemic.

• Government action, changes in law, permits, restrictions, or subsidy rules.

• Electricity-board or utility delays.

• Labour disputes, transport disruption, supply-chain problems, or material shortages.

• Cyber incidents, telecommunications failure, power failure, or website outage.

• Manufacturer, supplier, lender, contractor, or third-party failure.

• Unsafe, inaccessible, or unsuitable site conditions.

We will take reasonable steps to resume performance when circumstances permit.

19. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

You can review the Privacy Policy here: https://www.snssuntrix.com/privacy-policy

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted indicates your acceptance of the updated Terms, subject to applicable law. Project-specific agreements already accepted by both parties will continue to govern those projects unless amended in writing.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, courts having jurisdiction over Bengaluru, Karnataka, will have jurisdiction over disputes arising from or relating to these Terms or use of the website.

Before starting formal legal proceedings, the parties should attempt to resolve the issue by contacting SNS Suntrix PRIVATE LIMITED in writing and allowing a reasonable period for review and response.

22. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue in effect.

23. Contact Us

For questions about these Terms, contact:

SNS Suntrix PRIVATE LIMITED
Ground Floor 1st Cross, 309, Teachers Colony, Gowramma Layout, Chandapura, Bengaluru, Bengaluru Urban, Karnataka, 560099
Phone: +91 72049 90339
Email: ukatsuntrix@gmail.com