Privacy Policy

Effective Date: 23-09-2026
Last Updated: 23-09-2026

1. Business Details

Legal name: SNS Suntrix PRIVATE LIMITED
Principal place of business: Ground Floor 1st Cross, 309, Teachers Colony, Gowramma Layout, Chandapura, Bengaluru, Bengaluru Urban, Karnataka, 560099
Phone: +91 72049 90339
Website: https://www.snssuntrix.com/

SNS Suntrix provides solar-energy products and services, including rooftop solar systems, on-grid and hybrid systems, solar installation, maintenance, solar water pumping, solar street lighting, solar water heating, EV-charging solutions, financing assistance, and support relating to applicable government subsidy processes.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide

• Name.

• Mobile number.

• Email address.

• Residential, business, or installation address.

• City, state, and postal code.

• Electricity-consumer details and electricity-bill information where required for a quotation, technical evaluation, net-metering, or subsidy-related assistance.

• Roof, property, electricity-load, and project-related information.

• Information submitted through enquiry, quotation, callback, contact, or service forms.

• Details of your product or service requirements.

• Information you provide when communicating with us by phone, email, WhatsApp, or other channels.

• Payment, billing, and transaction information, where applicable.

Please do not submit sensitive personal information through website forms unless it is specifically requested and necessary for the service you have asked us to provide.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and time spent on pages.

• Referring website or source.

• Approximate location derived from your IP address.

• Date and time of access.

• Website interaction and diagnostic information.

This information may be collected through server logs, cookies, analytics tools, advertising tools, pixels, and similar technologies.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries and callback requests.

• Prepare and send quotations or proposals.

• Assess your solar-energy requirements.

• Conduct site surveys and technical feasibility assessments.

• Design, supply, install, commission, inspect, repair, or maintain systems.

• Provide information about rooftop solar, batteries, EV chargers, and related services.

• Assist with electricity-board, net-metering, subsidy, or government-portal processes where requested.

• Coordinate with authorised vendors, service providers, financing institutions, utilities, and government or regulatory bodies where necessary.

• Process payments, invoices, refunds, and service requests.

• Schedule site visits, installations, inspections, and maintenance.

• Send service updates, appointment confirmations, and administrative communications.

• Send promotional communications where permitted by law or where you have provided consent.

• Improve our website, services, advertising, customer experience, and internal processes.

• Prevent fraud, misuse, security incidents, and unauthorised activity.

• Maintain business records and comply with applicable legal, regulatory, tax, accounting, and contractual obligations.

• Establish, exercise, or defend legal claims.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Make the website function properly.

• Remember preferences.

• Understand how visitors use the website.

• Measure advertising and marketing performance.

• Improve website content and user experience.

• Support remarketing or interest-based advertising, where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

If we use a cookie-consent banner, you may manage your non-essential cookie preferences through that banner.

6. Analytics and Advertising Services

We may use third-party tools such as website analytics, advertising, call-tracking, form-management, CRM, or social-media tools. These services may collect information about your interactions with our website in accordance with their own privacy policies.

Possible services may include, where installed:

• Google Analytics.

• Google Ads and related conversion-tracking tools.

• Meta advertising or social-media tools.

• Google Tag Manager.

• WhatsApp or business-messaging tools.

• Hosting, security, CRM, email, and form-processing platforms.

The actual tools used on the website should be confirmed and listed accurately before publication.

7. When We Share Information

We may share personal information only where reasonably necessary for business, service, legal, or operational purposes, including with:

• Employees, representatives, contractors, and authorised service personnel.

• Tata Power Solar or other relevant product manufacturers, distributors, and authorised partners, where necessary to provide or support a product or service.

• Installation, inspection, maintenance, logistics, and technical service providers.

• Electricity distribution companies, electricity-board authorities, government departments, subsidy portals, and regulatory bodies where required for your requested service.

• Banks, NBFCs, and financing partners where you request financing assistance or authorise us to share information.

• Website hosting, security, analytics, CRM, communication, payment, and technology providers.

• Professional advisers, auditors, insurers, and legal representatives.

• Courts, regulators, law-enforcement authorities, or government agencies when required by law or when reasonably necessary to protect our rights, users, property, or safety.

• A buyer, successor, or professional adviser in connection with a merger, restructuring, sale, or transfer of business assets.

We do not intend to sell your personal information as a standalone commercial product.

8. Government Subsidy and Financing Information

If you request assistance with a government subsidy, electricity-board process, net-metering application, technical feasibility assessment, or financing application, we may need to collect and share relevant details and documents with the applicable authority, portal, utility, bank, NBFC, or service partner.

Approval, eligibility, subsidy amount, financing terms, processing time, and disbursement are determined by the relevant government authority, electricity distribution company, bank, NBFC, or other third party. Submission of information to us does not guarantee approval, subsidy, financing, net-metering, or a particular result.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested products or services.

• Managing warranties, maintenance, and after-sales support.

• Maintaining financial, tax, accounting, and business records.

• Handling complaints, disputes, claims, and legal obligations.

• Meeting regulatory or contractual requirements.

• Protecting our legitimate business interests.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal and operational requirements.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no website, internet transmission, online form, or electronic storage system can be guaranteed to be completely secure. You provide information at your own risk, and you should avoid sending unnecessary confidential or sensitive information through unsecured channels.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, portals, payment services, social-media pages, manufacturers, financing partners, utilities, government websites, or other external services.

We are not responsible for the privacy practices, security, content, or terms of third-party websites. You should review the privacy policy and terms of each third-party service before providing information or completing a transaction.

12. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Ask whether we hold personal information about you.

• Request access to or correction of inaccurate information.

• Request deletion or restriction of information where legally available.

• Withdraw consent for future promotional communications.

• Ask questions about how your information is used.

• Raise a concern or complaint regarding privacy.

Some information may need to be retained where required by law, necessary for a contract, needed to complete a requested service, or required to establish or defend legal claims.

You may opt out of marketing communications by using the unsubscribe option in an email or contacting us directly. Even after opting out of marketing, we may continue to send service-related, transactional, security, or administrative communications.

13. Children’s Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update indicates your acknowledgement of the revised policy, subject to applicable law.

15. Contact Us

For privacy questions, requests, or complaints, contact:

SNS Suntrix PRIVATE LIMITED
Ground Floor 1st Cross, 309, Teachers Colony, Gowramma Layout, Chandapura, Bengaluru, Bengaluru Urban, Karnataka, 560099
Phone: +91 72049 90339
Email: ukatsuntrix@gmail.com